COVID-19 response

Hennepin Responds

Hennepin County is committed to providing services during this time of ambiguity and quickly evolving needs. We’ve mobilized our workforce and developed new approaches so we can continue to serve residents equitably, efficiently and safely.

All county buildings will be closed through April 10 to follow the Stay at Home order issued by Governor Walz. 
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Services available by phone, online, mail and fax

You can still receive services without person-to-person contact.

COVID-19 information line for essential needs

  • The county has opened its main information line to people impacted by COVID-19.
  • Resources available include help with clothing, financial assistance, grocery and household supplies, medical care and equipment, or medication: Call 612-348-3000.
  • The line is staffed 8 a.m. to 8 p.m. seven days a week.
  • Help is available in different languages.
  • You can also still use this line for other county services.

COVID-19 Minnesota hotlines 7 a.m. to 7 p.m.

  • Schools, child care, businesses: Call 651-297-1304 or 1-800-657-3504.
  • Health questions: Call 651-201-3920 or 1-800-657-3903.

Financial assistance

We are processing applications and responding to phone calls:

  • Call 612-596-1300
  • Apply for cash assistance, SNAP, child care or emergency assistance at ApplyMN
  • Complete an application by phone or get one mailed to you by calling 612-596-1300
  • If you already receive cash, SNAP or health care you’ll be able to keep getting benefits with no additional paperwork

Other ways to submit documents: Fax 612-288-2981 or for child care assistance documents fax 612-288-2982.

In some cases, paperwork can wait until after the crisis. Some sites have drop boxes for urgent use:

  • Health Services Building, 525 Portland Avenue, Minneapolis, 55415
  • Northwest Family Service Center, 7051 Brooklyn Boulevard, Brooklyn Center, 55429
  • Wells Fargo Building, 1011 – 1st Street South, Hopkins, 55343

Health care assistance

For people experiencing homelessness

Domestic Abuse Service Center

  • Advocacy, orders for protection and safety planning services can be accessed by calling 612-348-5073.
  • We discourage anyone from coming to the domestic abuse service center at the Government Center. But if someone finds themselves there, a conference room has been set up on the same level equipped with phones to call the services number 612-348-5073. The room is A0710.

Child support

Call your child support officer directly or call 612-348-3600. You can also contact your child support officer through Minnesota Child Support Online.

To make a payment, use one of these options:

Cost-of-living adjustment

If you received a cost-of-living adjustment (COLA) notice and would like to prevent COLA from taking place, you must file a motion to stay the COLA. The motion paperwork is titled Motion to Stay of Cost-of-Living Adjustment. The motion form and current filing process are available at mncourts.gov/hennepin. If you need to speak to your child support officer, you may call them directly or call 612-348-3600.

Jail

Inmates are receiving a limited number of free phone calls each week so they may stay in touch with loved ones by phone.  

Adult Corrections Facility

Residents can send and receive mail. Residents can make phone calls daily; all call fees have been waived.

County Home School

Residents can send and receive mail. Residents can make phone calls daily.

Juvenile Detention Center

Residents can send and receive mail. Residents are able to make phone calls daily.

Hennepin Health

Call 612-596-1036 for help with bus passes, plan benefits and other member services..

NorthPoint Health and Wellness

For current NorthPoint services, hours and donation information visit northpointhealth.org/coronavirus-updates.

    Mental health center

    We're providing many services by phone. Call 612-596-9438.

    Partners and providers for health and human services

    Visit Partners in health and human services.

    Licensing service centers

    Vital records are available by both mail and fax:

    Find full service center information.

    Road permits

    Reporting potholes, flooded roads, nonworking traffic signals and other road issues

    Report a problem 

    Library

    Due dates, fines and returns:

    Find full library COVID-19 information.  

    Law library

    Property tax payments

    Tax payments are being processed. Pay property taxes online or through U.S. mail. 

    Find full property tax payment information.

    Elections office

    Call 612-348-5151 or email hc.vote@hennepin.us

    Medical examiner's office

    Call 612-215-6300.

    Public defender

    • If your case is scheduled between now and March 30, call your public defender to see if your case will be heard or rescheduled for a future date.
    • If you don’t know your public defender’s number, call 612-348-7530 between 8:30 a.m. to 4:30 p.m., Monday – Friday. Staff will help you.

    Bidders for county business

    Information that would have been read at public bid openings will be posted after bids are opened:

    Paper bids for facility construction projects may be scanned and submitted via email to contracts@hennepin.us. Bids must be emailed by the bid end date and time.

    Businesses and workers affected by COVID-19

    Hennepin County is maintaining an updated list of resources and information for businesses and workers on our Economic Development website.

    Recycling and hazardous waste disposal

    Work continues with business hazardous waste licensing and renewal.

    County business recycling staff are available remotely for businesses and organizations to improve their recycling programs. Find full information on remote technical assistance, including funding and training assistance.

    Recorder and registrar of titles

    Surveyor

    Examiner of titles

    Assessor

    Call 612-348-3046 or email Assessor.AO@hennepin.us.

    Homestead applications:

    • Electronic applications are being processed. Submit an application
    • No paper applications or mailed items are being processed until further notice 

    Information in other languages

    Donations needed

    Personal protective equipment

    Staff working in quarantine operations, as first responders, in public health, and in clinics and hospitals are running low on supplies that keep them safe and help them continue their work protecting our community. We are accepting items at drop-off locations to help protect responders.

    Priority items needed

    • Protective face wear – N95 or N100 respirators, PAPRs and surgical masks
    • Nitrile gloves
    • Tyvek Coveralls
    • Tyvek Foot covers
    • Eye protection (wrap-arounds or chemical splash)

    Drop off location

    Department of Community Corrections and Rehabilitation
    3000 North 2nd Street
    Minneapolis, MN 55411

    Open Monday through Friday, 7:30 a.m. to 4 p.m.

    • Please use the intercom bell on the front door when dropping off supplies
    • Staff are available to help you unload donations
    • Staff can pick up larger donations, please email PPEDropoff@hennepin.us to coordinate

    More about donating supplies

    • Materials not in the original packaging or have been opened: Open boxes or containers cannot be accepted. We need them in the original container to ensure they are sanitary.
    • Homemade masks: We are not currently taking homemade masks for the #millionmaskmayday collection. 
    • We cannot take financial donations for personal protective equipment. 
    • Please email specific donation questions to PPEDropoff@hennepin.us.
    • What happens to the donations: Our inventory of personal protective equipment is dangerously low and will be limited to the highest priority staff in Hennepin County hospitals, clinics, quarantine operations and critical government services. The donated equipment will provide backup for these supplies to ensure we can continue to effectively respond to the COVID-19 pandemic. Unfortunately, we do not have extra equipment to share with other organizations at this time.

    Food shelf donations at NorthPoint Health and Wellness

    NorthPoint is seeing a dramatic increase in need for Food Shelf and are asking for financial donations to support the Food Shelf and the Mobile Food Program. Each dollar donated has at least three times the buying power because NorthPoint can buy food at bulk prices.

    • Donate online
    • Mail a check to: NorthPoint Food Shelf, 1256 Penn Ave. N., Suite 5300, Minneapolis, MN 55411

    County board actions

    Board meeting Tuesday, April 7

    County commissioners designated $3 million of additional funding for COVID-19 response.
    This action will provide equipment and services that are essential to responding to the pandemic, including safe and isolated living spaces for people experiencing homelessness.

    Board meeting Thursday, March 26

    The board held a special meeting Thursday, March 26, to discuss Hennepin County’s response to COVID-19 and approve emergency board actions.

    View the news release about the meeting.

    View a video of the March 26 board meeting.

    Declaring continued local emergency

    • The county board declared a continued local emergency at Tuesday's special board meeting, March 17, 2020, in addition to other actions related to COVID-19.
    • The declaration of local emergency invokes Hennepin County’s disaster plans, along with the county’s powers to quickly provide emergency aid. 
    • The emergency will remain ongoing, due to the continued need for extraordinary and immediate measures to protect the health, safety, and welfare of Hennepin County residents and employees. It is not anticipated that these needs will be resolved in the immediate future.
    • This declaration also authorizes up to $2.5 million to purchase and contract for all necessary goods, materials, supplies, equipment, and contracted services as part of Hennepin County’s COVID-19 response.
    • All Hennepin County ordinances, rules, and policies that may inhibit or prevent prompt response to COVID-19 may be suspended for the duration of the local emergency if necessary.

    Agreement to provide quarantine and isolation spaces

    • The board authorized up to $3 million to provide alternative quarantine and isolation spaces for people who depend on county services. 
    • This action will provide quarantine and isolation spaces for residents who cannot provide for this on their own. People who may need this accommodation include returning travelers, such as students studying abroad, or people experiencing homelessness.
    • This action gives County Administration the authority to negotiate leases to provide these spaces through the end of 2020.

    Board meeting March 17

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